Support
Have a question or run into a problem? Email support@workingcopywp.com and we'll get back to you — most replies go out within one business day. Include your site URL and, if it's license-related, your license key.
Update your payment method, download invoices, or cancel anytime in the secure Stripe customer portal.
Open customer portal →Common issues
My license key won't activate
Double-check the key was copied without extra spaces, and that the site hasn't already used all of its seats (check your plan's seat count on the pricing page). If activation still fails, email support@workingcopywp.com with the key and the exact error shown.
My trial or license expired and Pro features stopped working
This is expected behavior, not a bug — when a trial ends or a license lapses, Pro features (publishing, version history, publication history, role permissions) switch off immediately and the site falls back to the free feature set. Nothing is deleted. Renewing or activating a valid key restores Pro right away. See terms for the full renewal policy.
I don't see the Working Copy panel in the editor
Confirm the plugin is active under Plugins → Installed Plugins, and that you're viewing a page, post, or public custom post type — the panel appears in the block editor sidebar or, in the classic editor, as a meta box below the content area.
A conflict wasn't detected that I expected, or one was flagged that shouldn't have been
Working Copy Pro compares against the sync baseline recorded when the working copy was created, and ignores purely cosmetic markup differences. If you believe detection is wrong on a specific page, email support@workingcopywp.com — a description of what changed on each side helps us reproduce it quickly.
I can't create working copies, resolve conflicts, or publish as my role
On sites with role-based permissions configured (Pro), an administrator sets which roles can create, review, and publish from Working Copy Pro → Settings. Ask your site admin to check that page. WordPress's own per-post edit permissions always apply as well.
Does Working Copy Pro send any data externally?
The free features make no external requests. License activation, the free trial, and a daily license validation check contact our license server — that traffic stops as soon as you deactivate your license. No page content is ever transmitted.
More help
The documentation covers the full workflow from installation through publishing. For anything else, email support@workingcopywp.com.